COVID Programme Administrative Assistant – (Care Coordinator)


Job Title:

PCN COVID Programme Administrative Assistant  –  (Care Coordinator)


iGPc Primary Care Network (PCN)

Responsible to:

PCN Leadership Team

Accountable to:

Contract Holder


iGPc District, Liverpool – at one of our sites; Possibly Old Swan or West Derby.



Contract Length:


Up to £10.50 per hour

Zero  hours contract – up to 40 hours a week

Fixed term until 31 March 2021

Please apply ASAP by CV email to  Please state your likely availability for January   These positions are open to employees of iGPC practices but please notify your line manager if you apply. We are sorry but we cannot accept telephone enquiries. This contract will be with Belle Vale Medical Practice on behalf of iGPC.

Note: There may also be separate temporary administrative roles employed by separate iGPC practices - please indicate if you might be interested in this.

Job overview

Note: This role comes under the Additional Roles Reimbursement Scheme (ARRS) in line with PCN DES and the most recent update from support from NHSE. For the purpose of support and funding of the role this role is referred to ‘PCN Care Coordinator’ or ‘PCN Social Prescriber’ role.

As a Primary Care Network (PCN) in the iGPc area of Liverpool, we are looking for a COVID-19 Administrative Assistants to work as part of a dynamic team to aid with the mass delivery of the COVID-19 vaccine.

This is the start of a huge campaign that is vital to protect our colleagues and communities. If you can help in the fight against the coronavirus – we need you!

You’ll receive full training in the role. You’ll work alongside other staff in ensuring the programme delivery is a success!

Hours of work will vary - to start in January when we receive notification of vaccine delivery.

Job responsibilities

The post holder will be responsible for items such as:

  • Booking patients into vaccination appointments by phone
  • Giving advice to patients over the phone
  • On the vaccination day help with marshalling and directing patients
  • Entering information into the computer systems
  • Preparation of the booking systems prior to day
  • Engaging with each practice under the PCN and working with their teams effectively

Essential qualifications

  • NVQ Level 2/3 or equivalent level of experience of working in a similar area


  • Smartcard set up
  • Access to EMIS/ have used EMIS
  • Current immunisation training/update or willingness to undertake
  • First Aid training
  • Infection Prevention and Control training
  • PPE training
  • COVID training
  • Data Protection training
  • Safeguarding training


  • Desirable to have worked in a health or social care setting before
  • An understanding of the NHS
  • Desirable previous experience in similar clinical role or supporting clinicials
  • Working knowledge and literate with computer skills to use of Word document, internet access, email correspondence and electronic record keeping
  • Experience working as part of a multi-disciplinary team

skills and attributes

  • Clear communicator with excellent oral, writing and presentation skills, especially in relation to communicating complex and sensitive information and, in difficult situations, requiring empathy and reassurance
  • Problem solving skills and ability to respond to sudden unexpected demands
  • Independent thinker with demonstrated good judgement, problem-solving and analytical skills
  • Able to work on own initiative, organizing and prioritizing workloads to changing and often tight deadlines
  • An ability to maintain confidentiality and trust

patient safety and clinical governance

  • Follow the centre and national policies including Patient Group Directions (PGD) and national protocols or standard operating procedures (SOPs) are followed. These include SOPs on the safe storage, administration and disposal of the vaccine
  • Assist in the monitoring and maintenance of health, safety and security of self and others in the work area
  • Assist in the identification and assessment risks in work activities
  • Practice in accordance with the professional, ethical and legal codes of the site and its protocols and guidelines
  • Work with team to maintain high standards of infection control in the clinical area and a well-maintained department environment
  • Actively promote diversity and sustain relationships that promote dignity, rights and responsibilities. Identify and take action to address discrimination and oppression
  • Ensure that the practice complies with Data Protection/confidentiality/Caldicott principles in addition to Statutory and Regulatory guidelines of the Professional Bodies (NMC, GPhC, HCPC and others)
  • Maintain compliance with staff mandatory training requirements